Shipping and Delivery
• We offer free worldwide shipping on all our orders.
• Every order comes with a complimentary jewelry box.
• All orders are custom made and hence made to orders.
• Every order takes maximum of 2-4 business weeks to dispatch.
• Orders are shipped through UPS Express and it takes a maximum of 2 weeks to get delivered.
• All the shipments are fully insured and the cost of insurance is paid by Jewels Park.
• Customers will be responsible for any duties incurred at the custom and import department.
• Customers will be emailed when the order is ready to be dispatched along with the unique tracking number and the shipment carrier.
• Customers can easily track the order once it is dispatched on the UPS website.
• In case the order is not received within 2 weeks of delivery please contact us and we will get back to you with all the details.
• If the item is lost in the mail or is unable to reach the customer, the entire transaction amount will be refunded within 7 business days.
Returns and Exchanges
• We hope you are delighted with your order - if you are not satisfied you may return within 7 days.
• Return approval must be requested within 7 days and you will then have a further 7 days to return the unsuitable item.
• Please note, returns will not be accepted if the item is not returned in their original condition and packaging with tags attached.
• Returns are at the expense and responsibility of the customer.
• Refunds will be processed once Jewels Park receives the returned item.
• Refunds are not accepted for custom orders (Engraving, any kind of customisation).